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| Privacy Policy and Terms & Conditions |
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Our Privacy Policy & Terms & Conditions
Your privacy on the internet is of great importance to us.
Because we gather certain types of information about our customers, we feel that you should fully understand the terms and conditions surrounding the capture and use of that information.
This privacy statement discloses what information we gather, how we use it and how to correct or change it.
IP Address
We use your IP address to help diagnose problems if they should arise on our web server and to administer our web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information
We implement a variety of security measures to maintain the safety of your personal information. Personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above.
Registration and Promotions
We use registration forms. Registration forms require users to provide us with contact information such as names and e-mail addresses. The users contact information is used to facilitate order processing for purchases in the future, as well as to contact users about new ranges, specials and other promotions we may have. Individual user information is never disclosed to third parties. Promotions require users to go through the registration process. In addition to how registration data is used above, promotions use this data to contact winners of the promotion.
By emailing us users can request changes or to be removed from receiving future promotional e-mails.
Your details will be kept confidential at all times. Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially remain with us.
By entering your email address to any part of our website, you accept to receive news updates from us. If you do not wish to receive this information, please email us to remove your email address from receiving these communications. Should subscribers and customers subsequently choose to unsubscribe from mailing lists we will provide instructions on how to unsubscribe on the appropriate website area or in said communications. On request, we will delete from its database personally identifiable information that has been submitted.
Cookies
Like many websites, we use cookies. Cookies are pieces of information that a site sends to your computer while you are viewing the site. Cookies work in combination with content within the site itself to capture and remember information. For instance, cookies are used to remember and process the items in your shopping cart. They are also used to track your activity and understand your preferences based on previous or current site activity. This enables us to provide you with services or to improve your site experience. We also use cookies to provide us with aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. Please note, however, that if you disable cookies our web site may not perform as intended and may not meet your expectations.
Order Forms
We use an order form for customers to purchase products. If you place an order with us, we will collect information from you, including your credit card and contact information. This information will be used by us to bill you for products. Contact information from the order form will also be used to ship orders, to contact you for customer service related issues and to send you information about our company, however credit card information is never kept on our server as it goes through a trusted third party (ANZ E-gate merchant facility).
Images & Packaging
Please note, the packaging and images on some products listed on this site may slightly vary from the product received.
FOR INTERNATIONAL CUSTOMERS ONLY (non-Australian deliveries)!
International customers to this site warrant, understand and agree to the following:
- Customers will be liable for any customs charges, duties, or tariffs for their destination country
- Customers understand that if customs impounds the goods sent from us, charges / cost of goods will not be refunded.
- Customers understand that if the goods are returned to us, the customer will be charged for shipping charges (to the customer and back to us).
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